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Astra Subscription & Billing Policy

Effective Date: June 1, 2026
Last Updated: June 1, 2026

This Subscription & Billing Policy ("Policy") governs all subscription plans, billing arrangements, payment obligations, renewals, cancellations, refunds, credits, and related financial matters associated with Astra, a product of Launchpoint Dev, DBA Astra ("Astra," "Company," "we," "our," or "us").

This Policy is incorporated into and forms part of Astra's Terms of Service.

By purchasing, subscribing to, or using any paid Astra Services, you agree to be bound by this Policy.

Subscription Services

Astra offers software-as-a-service ("SaaS") products and services through recurring subscription plans.

Subscription plans may include:

  • Monthly subscriptions
  • Annual subscriptions
  • Enterprise subscriptions
  • Usage-based plans
  • Custom pricing plans
  • Promotional plans
  • Trial subscriptions

Specific features, limits, pricing, and service levels may vary by plan.

Astra reserves the right to modify subscription offerings at any time.

Subscription Commencement

A subscription begins on the date payment is successfully processed and access to the Services is granted.

Subscription fees are charged in advance for the applicable billing period.

Access to paid features may be suspended until payment is received.

Billing Authorization

By subscribing, you authorize Astra and its payment processors to:

  • Charge your designated payment method
  • Automatically renew your subscription
  • Collect applicable taxes
  • Process recurring payments
  • Recover outstanding balances

You agree to maintain accurate and current billing information at all times.

Automatic Renewal

Unless canceled in accordance with this Policy, subscriptions automatically renew at the end of each billing cycle.

Renewal periods will generally match the original subscription term, including:

  • Monthly renewals for monthly plans
  • Annual renewals for annual plans

Renewal charges will be billed using the payment method on file.

You are responsible for monitoring your subscription status and renewal dates.

Fees and Pricing

All fees are stated in U.S. Dollars unless otherwise indicated.

Pricing may vary based upon:

  • Subscription tier
  • Number of users
  • Feature access
  • Usage volume
  • Contract terms
  • Promotional pricing

Astra reserves the right to modify pricing at any time.

Price changes will not apply retroactively to active billing periods.

For existing subscriptions, Astra will provide reasonable notice prior to implementing material pricing changes.

Taxes

Subscription fees do not include taxes unless expressly stated.

You are responsible for all:

  • Sales taxes
  • Use taxes
  • Value-added taxes (VAT)
  • Goods and services taxes (GST)
  • Similar governmental assessments

Astra may collect taxes where legally required.

Free Trials

Astra may offer free trial periods from time to time.

Trial eligibility may be limited.

At the conclusion of a trial period:

  • Paid subscriptions may automatically begin unless canceled.
  • Applicable subscription fees may be charged automatically.

Users are responsible for canceling prior to trial expiration if they do not wish to continue.

Astra reserves the right to modify or terminate trial programs at any time.

Cancellation Policy

Subscribers may cancel their subscriptions at any time through their account settings or by contacting Astra support.

Cancellation will stop future renewal charges.

Unless otherwise stated:

  • Cancellation does not generate a refund.
  • Cancellation does not terminate access immediately.
  • Access remains available through the end of the current billing period.
  • No partial refunds will be issued for unused portions of a subscription term.

Refund Policy

Except where required by applicable law, all subscription fees are non-refundable.

This includes:

  • Monthly subscriptions
  • Annual subscriptions
  • Enterprise subscriptions
  • Add-on services
  • Upgrade fees
  • Renewal charges

Refunds will not be issued for:

  • Lack of usage
  • Dissatisfaction with results
  • Failure to cancel before renewal
  • Unused subscription periods
  • Changes in business circumstances
  • User error

Astra's AI-powered Services are provided as tools, and no guarantee of outcomes or performance is made.

No Performance-Based Refunds

Astra does not guarantee:

  • Revenue increases
  • Lead generation
  • Marketing performance
  • Advertising performance
  • Search rankings
  • Business growth
  • Conversion rates
  • Customer acquisition

Refund requests based on perceived performance outcomes shall not create any refund obligation.

Failed Payments

If a payment is declined, reversed, rejected, or otherwise fails:

Astra may:

  • Retry payment processing
  • Suspend account access
  • Restrict functionality
  • Terminate subscriptions
  • Recover outstanding balances

You remain responsible for all unpaid amounts.

Delinquent Accounts

Accounts with overdue balances may be subject to:

  • Suspension
  • Termination
  • Collection efforts
  • Legal action

Astra reserves the right to recover all reasonable costs associated with collection efforts, including attorney fees where permitted by law.

Chargeback Policy

Initiating a chargeback or payment dispute without first contacting Astra to resolve the matter may constitute a violation of this Policy.

If a chargeback occurs, Astra reserves the right to:

  • Suspend Services
  • Terminate Services
  • Restrict future purchases
  • Recover disputed amounts
  • Recover related administrative costs

Nothing in this Policy limits Astra's legal rights regarding fraudulent or improper chargebacks.

Plan Changes

Subscribers may upgrade or downgrade plans where available.

Upgrades

Upgrades may:

  • Take effect immediately
  • Result in prorated charges
  • Increase future recurring fees

Downgrades

Downgrades may:

  • Take effect at the next renewal cycle
  • Reduce available features
  • Reduce usage limits
  • Restrict access to certain functionality

Astra reserves the right to determine the timing and implementation of plan changes.

Account Suspension

Astra may suspend access to Services if:

  • Payments remain outstanding
  • Billing information is invalid
  • Fraudulent activity is suspected
  • This Policy is violated
  • The Terms of Service are violated

Suspension does not relieve users of payment obligations.

Enterprise Agreements

Customers operating under separate written enterprise agreements shall be governed by the billing terms contained within those agreements.

Where conflicts exist, the enterprise agreement shall control.

Promotional Offers

Promotional pricing, discounts, credits, coupons, and incentives:

  • May be limited in duration
  • May be revoked if abused
  • May be modified at Astra's discretion
  • Cannot be redeemed for cash unless required by law

Promotional terms may contain additional restrictions.

Service Credits

Any credits issued by Astra:

  • Have no cash value
  • Are non-transferable
  • May expire
  • May be revoked for misuse

Credits may only be used as expressly authorized by Astra.

Billing Disputes

If you believe a billing error has occurred, you must notify Astra within thirty (30) days of the charge date.

Failure to dispute a charge within this timeframe constitutes acceptance of the charge to the fullest extent permitted by law.

Astra reserves the right to investigate and determine the validity of all billing disputes.

Price Changes

Astra reserves the right to modify pricing at any time.

Material pricing changes affecting existing subscribers will be communicated in advance.

Continued use of the Services after a pricing change becomes effective constitutes acceptance of the updated pricing.

Limitation of Liability

To the fullest extent permitted by law, Astra shall not be liable for:

  • Banking fees
  • Overdraft fees
  • Currency conversion costs
  • Payment processor errors
  • Subscription misunderstandings
  • Missed cancellation deadlines
  • User billing mistakes

Astra's liability shall remain subject to the limitations set forth in its Terms of Service.

Termination of Services

Astra reserves the right to terminate subscriptions and access to Services for:

  • Non-payment
  • Fraud
  • Abuse
  • Violations of Company policies
  • Violations of applicable law

Termination does not eliminate outstanding payment obligations.

Modifications to This Policy

Astra may modify this Subscription & Billing Policy at any time.

Updated versions become effective upon posting.

Continued use of the Services after publication of updates constitutes acceptance of the revised Policy.

Contact Information

Questions regarding subscriptions, billing, payments, cancellations, or refunds may be directed to:

  • Launchpoint Dev, DBA Astra
  • Email: billing@askastra.dev
  • Website: www.askastra.dev
  • Address: [INSERT BUSINESS ADDRESS]

Policy Incorporation

This Subscription & Billing Policy is incorporated into and forms part of Astra's Terms of Service.

In the event of a conflict between this Policy and the Terms of Service, the Terms of Service shall govern except with respect to specific billing provisions expressly addressed herein.

By purchasing or maintaining an Astra subscription, you acknowledge that you have read, understood, and agree to be bound by this Subscription & Billing Policy.